I literally loved everything about this spa! From the quick painless check in, to the most relaxing spa wait room Ive ever waited in, to the services and the hot pool! Its perfect. Yes the hot pool is on the smaller side but I didnt find it a negative. There was about 8 of us in there at the same time and it was fine. Didnt feel crowded at all. The temp was perfect. I could have fallen asleep in the waiting room in between services it was the lovely :) and they have a nice assortment of teas etc. The fireplace is a nice touch. And the massages were absolutely perfect. Good pressure and left feeling much less sore. My favourite spa so far. :) The layout itself was well thought out. And the large pool area was very relaxing as well.
For the price, I thought I would be getting a five-star experience. I even paid extra for an aromatherapy massage, which I thought would mean breathing in wonderful scents, but it basically just meant my masseuse put a drop of scented oil in the lotion he used. My massage therapist had a very lazy technique... There was a lot of press and hold, press and hold, press and hold. I feel like he was just trying to press and hold until the 50 minutes were up. The locker room was also a problem... disgusting. I had to wipe urine off the toilet seat before using it (all of the toilets looked this way). The floor was soaking wet. So gross. There was no private area to change either. I went out to talk to the front desk to let them know that the locker room was not in a reasonable condition, and that I would be changing in my room. They allowed me to change in my room but they did not want to hear the details of the problems in the locker room. In fact, I tried to tell them twice and they cut me off each time. It was very rude. Overall, bad service. I actually left feeling more tense than when I arrived. Its a shame, because the hotel is really nice.
My husband and I got a day pass for the spa on a Monday so we could relax while the in-laws watched our daughter. The indoor pool and hot tub are quite nice - high ceilings with lots of light, lounge space, and complementary tea. The dry sauna was off the pool and was co-ed. I didn't use the wet sauna but they were off the downstairs locker rooms. The outdoor pool area was also quite nice. Lots of lounge chairs and tables in both sun and shade. When it rained they closed the hot spring so we missed it. Lunch at the lounge was tasty and reasonably priced. The decor was pretty with lots of flowers but did have a weird colonial theme happening... I was able to use my breast pump in the downstairs locker room by the hair dryer. We had a nice day.
Quite disappointed as I was here a few years back for a couples massage and the experience was better. The place is starting to fall into disrepair. When I checked in and the reception staff gave me a form to fill out, after I finished it instead of them sending me off to the spa to get my locker card, he served the next guest who showed up after me so I was standing there waiting. Then when I got downstairs to the next reception desk, the people who were behind me were ahead of me! This is customer service 101! I went to the hot springs first as I got there early to enjoy the amenities before my body wrap. The hot springs clock was broken so I couldn't keep track of when I needed to get out before getting overheated, the water was full of leaves and clearly hadn't been cleaned out for hours. There was gritty sand at the bottom of the pool. I also used the steam room which smelled like mold or something off. Then I used the salt water pool and hot tub which were nice just a little busy but it is the Canada Day long weekend so it's expected. The hot sauna was very nice. I went to the spa lounge to get a glass of water and saw all they had was disposable cups which aren't recycleable. I asked reception if I could have a real mug to make an herbal tea and she said she didn't have any but could go find one for me and then she offered me her own personal mug that she said was washed and she didn't need at the moment! I was so shocked that she did that I took it but noticed it was stained and not so clean. Really this is a safety hazard. She should have offered to go get a mug for me from the bar/restaurant. The body wrap treatment was nice, the therapist Maria was great and very friendly. However, the menu said I got a thermal mud and this was not provided. Also I had to rinse my scrub off in the dark as the lightbulb was out in the shower. If it wasn't for Maria I wouldn't have known that my treatment included access to the facilities for the whole day and I can even leave and come back! This is something that should have been clearly explained by reception but obviously they don't want to encourage this. I was expecting 5 star service for the price of $180 for a 1 hour treatment. They also don't use organic and natural products in the spa. Sadly I won't be returning.
Lovely place. Sometimes the lounge is noisy - maybe the whole relaxing spa concept is unfamiliar for some. Are 'Quiet' signs - people at rest- needed?! Staff are wonderful - Shout out to Amanda who went the extra mile to contact laundry and followup on my bathing suit that I put in laundry by mistake after a relaxing afternoon. Too relaxed!! The front line staff are very professional and one would never know what stresses they are handling.The outdoor hottub is heavenly and has a waterfall that is wonderful for tight shoulders. The indoor pool area is gorgeous and as are the locker rooms, fresh fruit and teas. The scent and music also are major parts of this magical place. It has been one if my favourite places in Niagara to visit for the past 20 years
100 Fountain Spa is a Canadian Spa based in Niagara-on-the-Lake, Ontario. 100 Fountain Spa is located at 48 John St W, Niagara-on-the-Lake, ON L0S 1J0, Canada.
Please contact with 100 Fountain Spa using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find 100 Fountain Spa opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Spa in Niagara-on-the-Lake
You Might Also Consider